Sunday night, my manager called. His voice was calm, but the message wasn't: "Our product is now part of a corporate-level customer...

When you receive a call from a customer’s leadership saying, “Everything is terrible—go fix it,” what’s your first move? As leaders,...

Metrics are indeed powerful. They provide clarity, track trends, and help us measure success. 📊 But while metrics tell us  what  is...

Setbacks in customer relationships are inevitable, but how leaders respond defines the future of those partnerships. Authentic leadership...

Oversights happen, even in the most well-oiled organizations. How vendors handle those missteps defines the longevity and strength of...

In the fast-paced world of cloud, networking, and technical industries, even the slightest mistake can have catastrophic effects on...

In Parts 1 and 2 of this series, we explored how shifting mindsets, strengthening customer relationships, and fostering team resilience...

In the first part of this series, we explored shifting mindsets, strengthening internal collaboration, and enhancing communication skills...

Escalations often carry a negative connotation—stressful, high-stakes situations that no one looks forward to. However, senior leaders...